THE REAL ROWDY PROMISE
All ROWDY Bags come with a certified lifetime product warranty, for the useful life of the product. Our Real ROWDY Promise applies only to manufacturing defects, which includes stitching, zipper, and faulty fittings.
Should you have any of these issues, we will help facilitate the return - our standard local shipping fee applies in order to repair the bag at our factory based in Cape Town. Once at our factory, the bag will be repaired free of charge.
If you are outside of South Africa, then we agree to cover the invoice if your bag is repaired at a pre-approved service provider. Please contact firstname.lastname@example.org for further details.
Kindly note our warranty does not apply to the natural wear and tear of your product, canvas bags or the inner lining of our items. Any superficial stains are the responsibility of the customer.
If you are not happy with your ROWDY Bag upon receiving it, you can return or exchange free of charge. Please email email@example.com within 48hrs of receiving your bag to begin the process. A courier will then be scheduled for collection. Refunds and exchanges will be processed upon arrival and inspection of the bag. In the factory, purchases must have a receipt for returns and exchanges.
All international orders are responsible for the return shipping cost for exchanges and returns. R0WDY will cover the cost if the incorrect order was sent.
Shipping within South Africa usually takes 1 - 2 working days from the time it has been dispatched. Outlying areas may take 2 - 6 working days. Orders placed over the weekend or after hours will be dispatched on the next working day.
We use Standard Postal service for international orders. All orders take 7-10 days to arrive. Shipping costs are R650 per order. If your bag gets lost or does not arrive, you will be refunded. Depending on what country you are in, there may be an additional charge from your local customs officials to bring your bag in. While we like to do everything in our power to prevent this, sometimes this is out of our hands, so we do apologise for any inconvenience caused.